Health & Safety

Updated COVID-19 Protocols: Effective September 6, 2021

Proof of COVID-19 vaccination and masks will be required for all patrons,

event employees, staff and volunteers who attend any performance.

We will continue to evaluate this policy as changes occur in public health guidance and circumstances.

Based on the current COVID-19 public health concerns in the Kansas City area, and a commitment to keeping our patrons, employees, volunteers and actors safe, as of September 6, 2021, we will require all persons who attend any public performance to provide proof of COVID-19 vaccination.

Anyone attending without proof of COVID-19 vaccination will need to show proof of a negative COVID-19 test or antigen test as outlined in this policy.

In addition to complying with this policy about vaccinations, all patrons, employees, volunteers and actors are required to wear a mask while in any area of our theaters. Masks must be worn for the duration of any performance. Stage actors will comply with Actors’ Equity Association guidelines for masking during a performance. Masks may be removed temporarily while eating or drinking in the lobby or bar area. No food or drink will be allowed in the theaters.

Proof of vaccination OR negative COVID test: 

Starting on the effective date, all patrons, employees, volunteers and actors will need to be fully vaccinated with an FDA-authorized vaccine to attend any performance. This includes any vaccines approved by the FDA for emergency use. All individuals attending performances must show proof of vaccination along with proper identification and a valid ticket. To be “fully vaccinated,” the performance date must be at least 14 days after the individual received the second dose of any two-dose COVID-19 vaccine, or at least 14 days after a single-dose vaccine. In the absence of proof of COVID-19 vaccination, individuals must provide proof of a negative COVID-19 PCR test taken within 72 hours of the performance’s start time, or a negative COVID-19 antigen test taken within 6 hours of the performance’s start time. Proof of vaccination or a negative COVID-19 test will be required to attend any public performance.

Sanitation and Air Filtration:

We continue to practice CDC-recommended cleaning procedures in the Theater’s spaces, including the use of electrostatic sprayers for disinfecting. Upgraded touchless fixtures and hand-sanitizing stations have been added in audience areas. Crown Center’s HVAC and air filtration systems in the retail complex have been inspected and assessed for occupancy. Inspections include ventilation controls, filters and seals on air handling units and potable water systems. Operation and maintenance of the building’s HVAC systems meet or exceed the industry standard of care. Additional steps have been taken to enhance the building’s air handling, these include: • Proactively flushing the buildings with outdoor air, • Increasing air circulation in the buildings by longer air handler run times • Maintaining ASHRAE (The American Society of Heating, Refrigerating and Air-Conditioning Engineers) recommendations for outside air HVAC system modifications and enhancements are in response to and consistent with ASHRAE guidelines. As a result, there are more than nine (9) air changes per hour in the patron seating area.

Other Patron Services:

E-tickets: We will offer Digital or E-tickets to patrons who wish to receive them by email. This will help facilitate contactless entry into the Theater. Reminders: Box Office will send a reminder 24-hours before each performance date to share the most up-to-date health and safety information in effect. Only ticket holders will receive these courtesy e-mails. Ticket holders are encouraged to share this information about the current COVID-19 policies with their guests or others who may be using a patron’s tickets. This will ensure those using the tickets will comply with our policy. Flexible ticket exchanges: Any person who feels unwell, or who is exhibiting any COVID-19 symptoms, or who has been exposed to anyone diagnosed with COVID-19, or who has had a positive COVID-19 test within 14 days prior to the performance, should stay home. We will assist ticket holders who wish to reschedule, receive a credit or a refund for their tickets. Rescheduling, credits or refunds must be completed prior to the time of the performance.

In Summary . . .

Theater attendees must understand there is an inherent risk of exposure to COVID-19 in any public place where people are present. While we endeavor to take every precaution to reduce possible exposure to the COVID-19 virus, those attending any events voluntarily assume all risks related to exposure to COVID-19. All ticket holders and attendees agree to follow all health and safety procedures outlined in this policy and covered on signage posted in the theaters. We reserve the right to require any patron or visitor who does not follow guidelines to leave an event immediately. Individuals who are disrespectful or discourteous to other guests, employees or artists also may be asked to leave. All policies are subject to change based on evolving local, state and federal medical guidance from Kansas City, Jackson County, the State of Missouri and the Center for Disease Control. We thank all patrons and supporters for their support, understanding and assistance in helping maintain the health and safety of each other, our actors and the entire community by helping to prevent the spread of COVID-19. We are a proud recipient of Missouri’s Art Safe re-opening certification.


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